As store processes and technologies continue to evolve, it’s important for retailers to address gaps within store metrics, KPIs and related improvement practices that affect associates and customers. In partnership with EKN Research, we released research that identifies key issues driving the need for a new and improved retail KPI and performance culture. The resulting […]
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Posted on May 12th, 2017
A modern customer’s shopping journey spans digital channels and devices in addition to activity at brick-and-mortar stores. These “connected consumers” crave convenience and have a desire to shop anywhere, anytime, in any way they choose — often creating a challenge for retailers to meet unified commerce expectations. The first step toward achieving total customer satisfaction […]
Continue reading "Reinventing the Customer Experience: Today’s Digital Shopper"
Posted on March 15th, 2017
Unified commerce is raising shopper expectations for convenience, availability, assortment and price. Retailers know that to keep pace they need to implement a customer-centric strategy that enables a personalized shopping experience. But by creating this new experience, there are new opportunities for loss. While retailers are investing in new technology to improve operations, they should […]
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Posted on March 3rd, 2017